FAQs

Helping you to book the tour

General

Insurance

Is there an insurance coverage during the tour?

The travel agency is covered by a Public Liability Insurance, but if you want to be covered by a medical insurance we can offer you an individual coverage.


Do I need special insurance?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id elit non mi porta gravida at eget metus. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Curabitur blandit tempus porttitor. Etiam porta sem malesuada magna mollis euismod. Maecenas faucibus mollis interdum.


Do I sign a waiver?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.


Payment

How can I pay?

We accept payment by credit card or Paypal, if necessary you could also pay by bank transfer but it’s necessary to inform us before booking, writing at booking@veronality.com and we’ll send you info our bank account.


When is full payment due?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.


Is a deposit required?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.


Rain Checks

Which is the rain policy?

If you want to book one of our bike tours you have to know that in case of light rain we’ll give you a poncho and the tour will be continue; in case of heavy rain the tour doesn’t start on bike cause it’s dangerous, and you’ll make it by feet with your tour leader or guide.

If you want to book a walking tour or a cooking class you have to know that the tour will also take in case of rain.


Requirements

Could you give me an emergency phone number?

In case of emergency, such as if you’re late at the meeting point, you can call us at our booking office +39 045 8009610 or at the mobile phone +39 347 6635532


When can we park our car for all the day?

There is a new car park close to the meeting point, called “San Zeno Park”.

Here you can find it on Google maps: http://goo.gl/maps/AttpC


Do you also rent the bike-trailer for children?

No, cause it’s very difficult to use in the hystoric center, we prefer to use seats (front or back)


Can I use my own bike in your bike tour?

No, we have to use our own bikes to guarantee the insurance coverage


Is it possible to require a tour in a different day/hour unscheduled?

If you want to book a tour in a different day or hour unscheduled, you can ask for a private tour solution writing to the booking office at booking@veronality.com and we’ll send you more details.


Do I need a passport?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.


What should I bring?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.


Special Offers

Is there a discount for those who book two or more different tours?

Yes, if you want to book two different tours for the same persons, we can offer you a discount of 10%


Is there a discount for groups?

Yes, if you are a group of more than 6/8 adults in the same tour, we can offer you a discount of 10%


How do I redeem coupon?

Vestibulum id ligula porta felis euismod semper. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean lacinia bibendum nulla sed consectetur. Maecenas faucibus mollis interdum. Maecenas faucibus mollis interdum.